TopBuy Australia Store Review

TopBuy is considered one of the largest online retailers in Australia. It is wholly Australian owned and operated company that offers a huge range of products including electronics, home and office products, clothing, shoes,jewelry, toys, outdoor, sports and entertainment products and a lot more. It started its operation in April 2007 and since then, it has taken hundreds of thousands of orders from local online shoppers.


Quick Facts



4.6 Total Score
TopBuy Australia

TopBuy Australia is one of the top online retailers in the country. It offers competitive prices and 14-day Change of Mind Return Guarantee.

8.3Editor's score
Price
8.5
Delivery
8
Payment Method
9
Reliability
8
Returns Policy
8.5
Customer Service
8
0.8User's score
Price
2.5
Delivery
0.5
Payment Method
0.5
Reliability
0.5
Returns Policy
0.5
Customer Service
0.5
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Price

“Top Brands! Top Service! Top Price!” – this is the catch phrase of TopBuy. It ensures to customers only quality service by carrying top brands and quality products and offering such products at the best possible price. TopBuy guarantees that its prices are the lowest among Australian online retailers. Should you find any other online store that offers a lower price than theirs, TopBuy will beat that.

Aside from that, TopBuy also offers other ways by which customers save their money when shopping. Customers may either buy items on bargain or wholesale. Some items are also available at discounted price.

Shipping Policies

TopBuy has partnered with seven (7) couriers to take care of delivering the products to its customers. For most shipment, it uses eParcel as well as Australia Post. Since TopBuy ships hundreds of products daily, it is able to get lower delivery rates from its delivery partners. This discounts are passed onto customers; hence, the latter gets more savings.

Transit times varies. In most areas, shipping takes about 2-4 days while in other parts of Australia, it takes up to 7 days. TopBuy delivers to residential, business and PO box addresses. Currently, TopBuy only serves Australia and does not ship outside the country.

Payment Methods

TopBuy accepts some of the most popular online payment systems. It currently accepts Visa, MasterCard, BPay, Bank Direct Deposit and Paypal.

Reliability

TopBuy has been in the business of online selling in Australia since 2007. Through the years, it was acknowledged as one of the front-runners in the local online retail industry. As per its website, it claims to be serving over 400,000 customers in the country.

Returns Policy

On top of returns policy pursuant to the warranty attached to a purchase, Topbuy also offers a 14-Day Guaraanteed Return should a customer changes his mind. Within 14 days from purchase, a buyer may return the merchandise and get a full refund.

Customer Service

Topbuy also takes pride in its customer service system. At the moment, the store can entertain queries and complaints through phone and email support. Here’s a link to it support center.

Summary

If you are looking for quality items at an affordable price in Australia, TopBuy.com.au is definitely on top of the list of online stores to consider. With its quality service, low price and several discounted offers, you cannot go wrong with TopBuy.

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2 Comments
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  1. dale March 9, 2015 at 11:50 am
    0.5
    Price
    10
    Delivery
    10
    Payment Method
    10
    Reliability
    10
    Returns Policy
    10
    Customer Service
    10

    In March I purchased a Nokia Lumia 925 from Topbuy. It lasted on a few months and no longer functioned. At my cost and after contacting Topbuy, the phone was returned to be repaired. This was in September 2014. It is now March 2015, 6 months since I returned the Phone. I have phoned the company at least 10 times. Sent emails. No one has got back to me. The only email I received said they would look into the issue. Last week I phoned them, and said I would have to take this to court if they did not either fix and return the phone or refund the payment. I was told by the operator, that if I wanted to take this to court it was my problem. No one wants to do anything about the problem. The company will not return my calls. I will probably have to take this to court for $412.60 what a waste of time. Really poor company, I would never deal with them again.

    + PROS: None
    - CONS: Cons - Nothing but Cons
  2. stonecold April 21, 2015 at 12:27 pm
    0.3
    Price
    40
    Delivery
    0
    Payment Method
    0
    Reliability
    0
    Returns Policy
    0
    Customer Service
    0

    Purchased a Sony Xperia Z1 compact Dec 2014, malfunctioned Feb 2015. Returned to Topbuy for warranty repair. They had the phone for 5 weeks, would not tell me what was happening, what repairs were done. They have a Sydney number on their website which is directed to a overseas call centre, the operators are instructed to act like they are at Topbuy (which they are not). Had to start a dispute with paypal to get a refund. Slippery as they come. MAKE SURE YOU READ SOME OF THE CUSTOMER REVIEWS BEFORE BUYING FROM THEM. ONLY USE PAYPAL. “

    + PROS: cheap
    - CONS: very poor communication, rubbish products

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