Sony Australia Review

Sony is one of the leading manufacturers of electronic products. The name Sony is derived from the Latin word sonus, meaning sound. Sony Australia is the online store that sells a wide range of quality Sony products in Australia including televisions, home theater systems, cameras, smartphones, tablets, eBook readers and much more.

The store also has an entertainment network where you get the best games, rent or buy new movies and enjoy all kinds of music. In 2005, Sony won the award for Best Australian eBusiness.

Quick Facts

7.3 Total Score
Sony Australia Review

Sony offers quality electronic products but due to the brand name, prices tend to be slightly high.

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Customer Service
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Price – 6/10

Having been in the electronics business since 1946, Sony has established itself as a leading brand making its prices slightly higher compared to other brands.

You get the suggested retail price for every item. All prices are inclusive of general sales tax (GST). There are occasional promotions offered on select items. Although a few customers have complained about steep prices, many seem to be satisfied with the quality.

Delivery Policies – 8/10

By becoming a MySony member, you get to enjoy free shipping on all purchases to select destinations in Australia and New Zealand and no additional costs for bulky items.

However, for regular customers, shipping will cost you $9.95 for a small package 2 kgs or less or $29.95 for a large package 20.1 kg and over. Orders may be delivered between 1-5 business days for metro areas and 1-7 business days for rural areas. If significant delay in delivery is expected due to factors such as size, shipping address or volume of deliveries, you will be notified accordingly. Sony does not deliver international orders or to P.O boxes.

The store seldom receives negative feedback on delivery.

Payment Methods – 8/10

Sony store accepts the following payment methods:

  • Credit card – Visa, Master Card & American Express
  • BPay
  • Gift Vouchers
  • Post Office

However, foreign issued credit cards are not accepted.

Reliability – 8/10

Sony enjoys more than 60 years in the electronics business, making it a reliable place to shop online. Using Secure Sockets Layer (SSL) encryption ensures that your information is secure, allowing you to shop with confidence. You also get advice on how to handle passwords when logging in to its website.

You are guaranteed satisfaction when shopping online because the products are well displayed and detailed information is provided for every item.

Returns – 7/10

Sony store has a well detailed return policy. If your product is faulty, you can return it back within 21 days of the shipping date and you will get a refund or replacement. However, you have to contact the customer service team to report a faulty product and return the product in its original packaging. The return process takes up to 2 weeks.

Customer Service – 7/10

For all your inquiries you can contact the customer support team via telephone on 1300 72 0071 or 1300 13 SONY (7669) available between 9am-5pm Mon-Fri. Better still, you can Live chat the a customer support representative for instant assistance. For further clarification, you can fill in the online form provided and will be contacted either by email or by telephone.


At Sony, you get to enjoy quality online shopping. The prices are relatively high, but quality products attract customers to the online store. You can live chat customer support representatives saving you the hustle of long call waiting periods. The negative reviews on pricing should not rob you of the opportunity of visiting the online store.


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