Myer Australia Review

Myer is an Australian online department store selling a wide range of products including clothing, accessories, toys, household & electrical appliances, gifts and much more. By becoming a Myer One member, you earn rewards with every purchase and get invited to exclusive events. For trendy ladies clothing, shoes and accessories, check out  “Miss Shop” on the store’s website. Myer’s online blog keeps customers updated on the latest fashion news and trends.


Quick Facts




7 Total Score
Myer Australia Review

Myer offers a wide range of products with discounts on certain items, as well as loyalty rewards and bonuses. However, the store receives negative feedback for some of its services.

Price
7
Delivery
7
Payment Method
8
Reliability
7
Reliability
7
Customer Service
6
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Price – 7/10

Although products are reasonably priced, some customers claim that they are slightly expensive. The store offers attractive discounts during sales and customers give positive feedback on the same. Myer offers a price match guarantee. However, terms and conditions apply.

Delivery Policies – 7/10

Standard delivery for orders above $100 is free (except special delivery items), while $9.95 is charged for orders under $100. Special delivery for gift card orders costs $4.95 while deliveries for big and bulky goods to metropolitan regions costs $65. Both standard and special delivery orders are delivered within 4-7 business days Australia wide. It takes 7-14 days to deliver orders to Regional Western Australia, Queensland and Northern Territory as well as deliver bulky goods. Standard fee collectable toys are delivered in 10 – 15 days. It is important to note the following:

  • Goods delivered from a Myer online supplier may attract different delivery charges than those mentioned above.
  • If you purchase multiple items that attract both Standard and Special delivery charges, you will be required to pay for both.

In case there are any changes in your delivery fee, the store will notify you accordingly. Unlike some online stores, Myer delivers orders to P.O Box addresses, but does not make international deliveries.

To collect your order from a store near you,  select Click & Collect when placing your order. An email notification will be sent when your order is ready for pickup. The store receives mixed reviews on delivery. Some customers commend it for quick deliveries, while others complain of delay in delivery.

Payment Methods – 8/10

Myer accepts Visa, Master Card, American Express, Myer Card and PayPal.

Reliability – 7/10

You can shop at Myer with ease. Your credit card information is secure as the store uses Secure Socket Layering (SSL), encryption technology to protect its customers personal information. Myer receives positive feedback for sales discounts and fast shipping. However, some customers complain of delayed deliveries and poor customer service.

Returns – 7/10

Items may be returned or exchanged within 30 days as long as they are in original condition and packaging and you produce proof of purchase. For change of mind returns, the items should not fall under the excluded merchandise category. To find out which goods fall under this category click here. Returns for orders purchased with a gift or bonus, should be made together with the gift or bonus.

Myer works towards processing returns in 7 days, but receives negative feedback for delayed refunds.

Customer Service – 6/10

To speak with a customer service representative, call 1800 811 611 Monday, Tuesday, Wednesday and Saturday 9:00am – 6:00pm, Thursday – Friday 9:00am – 9:00pm and Sunday 10.00 am – 5.00 pm.

To email a customer service representative or find a store near you click here. Myer receives mixed reviews on customer service. In the online reviews, one actual customer claimed to have spoken to a rude customer care representative while another claimed that his enquiry was well addressed by the representative he spoke to.

Summary

Myer sells a wide range of products including clothing, accessories, toys, household & electrical appliances and much more. The store offers attractive discounts, bonuses and loyalty rewards. Unfortunately, it also receives negative feedback for delay in delivery, refunds and customer service. To improve on reliability, Myer needs to address negative feedback.

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