Kmart online store offers home and garden equipment, toys, baby items, sports equipment and gifts at discounted prices. For clothing, visit your local store. To simplify your shopping, check out the well detailed online catalogue. You can also take advantage of the online photo centre and make beautiful gifts for your friends and family. All you have to do is upload your photos online, choose from more than 70 gifts available and collect your order or have it mailed to you.
Kmart is committed to supporting the community through the Kmart community program.
"We make low prices irresistible" is bound to draw anyone's attention. However, negative feedback on poor quality products and poor customer service may make one think twice.
Price – 8/10
Kmart offers low prices and receives plenty of positive reviews. Majority of its customers commend the store for providing a wide range of affordable products. Although Kmart promises a price match guarantee, it does not match online retailers.
Delivery Policies – 7/10
Delivery charges are calculated based on weight and size of the order as well as delivery address. Orders below 22 kgs are delivered via Australia Post E-parcel service. Small, medium and large packages are delivered at a cost of $10 to Metro and outer metro areas, $14 to the country and $16, $18 and $20 respectively to remote areas. Orders above 22 kgs are shipped via TNT and you can click here to view the shipping charges.
Estimated delivery times are 3-5 working days to a capital city in any state, 7 -14 working days to most large regional towns and other remote locations. It is important to allow 72 hours for the items to be picked and packed. Carriers deliver Monday – Friday, 9am – 5pm. Delivery during peak periods may take up to 14 days and large items may take longer to transport. Kmart does not offer express shipping or ship to international destinations. The store receives negative feedback for on delivery. In the online reviews, one customer claimed that the delivery process was very slow.
Payment Methods – 8/10
The store accepts Visa, Master Card, American Express and Paypal.
Reliability – 6/10
Kmart offers secure online shopping. Credit card information is secured by 128-bit encryption. The store uses CyberSource for credit card processing and does not store credit card information, even temporarily. Kmart receives positive reviews for low prices but receives negative feedback for poor quality products and poor customer service. A new online customer may be keen to read the online reviews and as such, Kmart should address negative feedback.
Returns – 7/10
Goods ordered online can be returned to any local store, as long as you have your tax invoice with you. Change of mind items can be returned in 28 days from date of purchase. The items should be in their original condition and original packaging. Computer games, cds and dvds original security seal or shrink wrap should be intact. Items should also not fall under the non-returnable change of mind items category. To find out what products fall under this category, visit the online store.
Other items may be returned if:
- The product is faulty or of unacceptable quality
- Does not fit its intended purpose
- Does not match the sample or description provided.
You must however, present adequate proof of purchase. Refunds are issued using original payment method. It is important to note that Gift cards cannot be redeemed for cash.
Customer Service – 6/10
Customer service representatives are available Monday – Friday, 8:30 am – 5 pm AEST. For online shopping inquiries call 1800 051 800. For general inquiries call 1800 124 125. If you prefer to communicate via email, fill in the form provided on the website. In the online reviews, one customer claimed to have been put on hold for 20 minutes while waiting to speak to a customer service representative.
For irresistibly low prices, visit Kmart’s online store. You will find a wide range of home and garden appliances, plenty of kids stuff, sports equipment and gifts. To simplify your shopping, check out the online catalogue. Although low prices may attract new customers, negative feedback on poor quality products and poor customer service may also caution them from visiting the online store.