Harvey Norman is an Australian based retailer of electrical appliances from leading brands like Bosch, Samsung, LG and many more. The store also sells furniture, toys, sports and camping products. One unique feature Harvey Norman provides is FlexiRent that enables you to rent brand new technology, electrical products and appliances for an agreed term.
Harvey Norman offers a flexible payment plan for customers who purchase the Go Master Card. It needs to improve on customer service and delivery to attract more customers.
Price – 8/10
Harvey Norman has an interest free payment plan. All you have to do is apply for a GO Master Card and start shopping interest free. There are a number of payment options from which you can choose. Example 6 Months 0% Interest – with payments on eligible purchases over $300. Harvey Norman offers a price match guarantee. However, terms and conditions apply.
Delivery Policies – 6/10
If you prefer to pick up your order from a store near you, choose Pick up in store where placing your online order. You will receive an email when your order is ready for collection.
If you prefer to have the goods delivered, delivery takes 5 -10 days and up to 8 weeks for furniture. All deliveries should be signed for during drop off. Delivery fee is calculated based on the size and weight of the items, plus the delivery address. Delivery costs are automatically calculated in Checkout when placing your order. Harvey Norman does not deliver to PO Boxes.
In the online reviews, customers give negative feedback for delayed deliveries. One customer claimed to have waited 35 days without receiving her order.
Payment Methods – 8/10
The store accepts Master Card, Visa, American Express, Go Master Card or Paypal
Reliability – 6/10
Harvey Norman’s payment gateway service provider TNS secures all payments via credit cards. SSL encryption is also used to ensure that your details are encrypted. Unfortunately, the store receives negative feedback for delayed deliveries and poor customer service. Some customers have also complained of encountering problems while trying to place online orders.
Returns – 7/10
The store does not provide refunds for change of mind purchases.To make a return, first contact the customer service team. Goods may be returned in reasonable time, which may vary depending on product type and price. Refunds are processed within 3 days. Before making a return, you are adviced to read the returns policy carefully.
Customer Service – 5/10
As soon as you log into the website, a live chat customer service representative is on line to assist you with your enquiry. Harvey Norman prefers to communicate with its customers via email and therefore provides a form on the website that customers can use. Unfortunately, majority of the online customers complain of poor customer service since email replies take too long and when received they are automated. One customer claimed that Harvey Norman’s customer service is the worst in the Universe.
Harvey Norman sells a wide range of electrical appliances as well as furniture, toys and much more. The store provides flexible payment plans as well as secure shopping. However, it needs to address the negative feedback for delays in delivery and poor customer service to avoid loosing online customers.