Groupon saves you the hassle of hours spent shopping by getting you the best deals. The online store features the best that Australia has to offer. Launched in 2011, Groupon offers deals on goods, travel, restaurants and much more. Every Groupon voucher you purchase comes with massive discounts of up to 70% off certain items. Each deal comes with terms and conditions that appear on the fine print section.
Groupon offers discounted deals on restaurants, health and beauty as well as a variety of products. However, the store receives negative feedback for its services. Before buying a Groupon voucher, read the fine print for terms and conditions.
Price – 6/10
Groupon vouchers come with massive discounts of up to 70% off certain items. The store outlines how much you save with each deal. Prices include GST. This sounds attractive but actual reviews turn out to be on the negative. Unfortunately, Groupon receives negative reviews on pricing with customers claiming that some product prices are falsely advertised .
Delivery Policies – 4/10
Once you finish placing your order, you receive an email with your order confirmation. Groupon then sends your shipping information to the supplier or distributor who ships the goods on its behalf. The store does not deliver to P.O boxes. It is important to note that shipping charge is variable and is added to your order during checkout.
Groupon is one of the popular deals websites around the globe. Being so, it faces a challenge common to the industry, that is, issues with deliveries. Customers complain of having to cancel their orders and ask for refunds due to delayed deliveries. I have come across an online review where one customer claimed to have waited for her delivery for more than two months.
Payment Methods – 6/10
Groupon accepts Visa, Master Card, American Express and Paypal, but does not accept credit cards issued in the United States of America. Foreign exchange fees are charged on credit cards and a number of customers have complained about this.
Reliability – 5/10
The store is committed to protecting its customers privacy and uses secure SSL encryption to protect credit card information. However, the Groupon’s reliability is put to question as there appears to be plenty of negative feedback for the services it offers. Customers have complained about delayed deliveries, sometimes up to 2 months, false advertising, poor customer service and delayed or denied refunds.
Returns – 5/10
Groupon cautions customers to read the fine print before making a return. Generally, the store does not accept returns except for damaged or defective products. Furthermore, over sized items do not qualify for returns and refunds are not offered for change of mind returns. There is plenty of negative feedback on returns. Customers complain of delayed or denied refunds. One actual customer claimed not to have received a refund after her trip was canceled due to bad weather.
Customer Service – 5/10
Groupon can’t seem to catch a break. Majority of the online customers claim to have received poor customer service. One customer claimed that Groupon’s customer service is a complete disgrace. All the same, click here to email a customer service representative or call 1300 962 032 Monday -Friday 9am – 7pm AET.
For the best deals on products, restaurants, health, beauty and much more, visit Groupon’s online store. Deals offered come with massive discounts of up to 70% off certain items. However, be cautious when purchasing Groupon vouchers by reading the fine print and online reviews posted by customers.