Dick Smith Australia Review

Dick Smith is one of the premier chains of shopping and merchandising stores in Australia. What is really special about Dick Smith is the fact that it was established over 40 years ago – much before the advent of internet and prime time television. Throughout this time, the store has continually expanded, and experienced many changes in its large inventory of items. Merchandise at Dick Smith includes TV and video items, Audio and MP3 accessories, photography equipment, computers, printers and office items, mobiles and wireless devices, home appliances such as entertainment systems, games, movies, and children’s items among many other things.

Quick Facts

9.2 Total Score
Dick Smith Australia Review

Dick Smith is Australia's largest consumer electronics store that operated over 200 retail stores in the country. What sets it apart from other store is its CleverDick Program that offers an expert's hand for tech issues.

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Customer Service
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Prices at Dick Smith are not only competitive with other online retail stores, but also more flexible. You can make use of the ‘RentSmart’ service to rent over a product on an immediate basis, and spread your costs. Dick Smith also offers no deposit, interest free terms on purchases over $300, given that you satisfy the standard credit check. Although Dick Smith rarely offers money back guarantees, making use of online promotion codes can give you certain advantages, such as more discounts, free deliveries, and the ability to return items. Discounts can vary on different products, for example, special home security items are being offered with more than 20% discount.

Delivery Policies

The Express National delivery provided by Dick Smith starts from $5.95, which is the fee one has to pay while purchasing small or standard sized items. It may rise with additional or larger items. However, currently the store is unable to send items to Norfolk Island, Christmas Island, The Cocos Island and Australian Antarctic Territories. Customers would be pleased to know that from time to time, free delivery is also offered on certain products which qualify for such offers. You can also estimate the cost it would take to deliver goods to your doorstep by simply making use of the ‘Estimate Delivery Cost’ option, which is provided on the product page.

Payment Methods

Dick Smith retail stores accept the following forms of payment:
• Woolworths Everyday Money Credit Card;
• Visa;
• MasterCard;
• American Express;
• Diners;
• WISH Gift Cards; and
• Cash; and
• Cheque (upon production of suitable identification)

DickSmith does not accept Paypal.


Among local consumer electronics store, I find DickSmith Australia as the most reliable among all because of its positive reviews from customers, the size of the company and the years that it has been operating.

DickSmith has been founded in 1968 has since then become Australia and New Zealand’s most trusted electronics store. It operates over 300 stores here and in New Zealand, and its online store, Dicksmith.com.au. With these facts, the reliability of the store is beyond question.

Returns Policy

Dick Smith’s returns policy complies with Australian Consumer Law. It guarantees full refund for damaged or defective goods. However, unlike other popular stores, Dick Smith does not offer a change of mind returns. Only damaged and defective goods are eligible for returns.

Customer Service

Dick Smith has a dedicated page for customer support. You can either fill out the contact form or give them a call through the phone numbers listed on said page. What is unique about Dick Smith’s support is “CleverDick”. If you want to be assisted by experts in installing or troubleshooting your electronics, you can book an appointment by calling 1300 880 646.


Dick Smith has established itself as a strong, and reliable department store in the Australian market. With over 40 years of experience and an inventory of items that is second to none Dick Smith is the preferred choice of many. Visit the online marketplace of Dick Smith, and see it for yourself.

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