Deals Direct is an Australian online store that sells a wide range of products. Founded in 2004, Deals Direct has rapidly established itself as a convenient, safe and trusted shopping experience for its users. To materialise its tagline, ‘Everyday Made Magic’, Deals Direct sells many products at discounted prices. It carries over 7,500 brand name products, including but not limited to toys, wine, electrical appliances, home wares, home furniture, outdoors, sports and fitness, apparel, floor rugs, and several other types of items.
Deals Direct offers huge discounts on some of its products. However, this online store has issues with its delivery process and customer support system that lead to negative reviews from its customers.
Deals Direct offers to its customers a variety of popular products at bargain prices. The price tag which is listed next to every item on the website also includes the general sales tax (GST), therefore you can be sure that there will be little no hidden charges.
Deals Direct only ships within Australia, but people who are abroad can make an order for a delivery, as long as it is within the country. Items are generally sent within 24 business hours of payment being received. Once items are dispatched, regular Australia Post or Allied Express delivery times apply. You will be able to track your delivery online during the entire shipment. The majority of items are sent via eParcel, a receipted delivery service from Australia Post. With this service, a contractor will attempt delivery of your item and if there is no one at home, they will leave a note so you can collect the parcel from your local post office. Sometimes, a courier service may also be used.
Deals Direct is facing several customer complaints regarding failed deliveries and defective items. Many confirmed buyers also complain about the poor packaging of their packages that causes some damage to their purchased items.
Deals Direct currently accepts PayPal, BPAY, Visa, MasterCard and American Express only. Payment processing will not begin until they receive all the necessary information that they need.
Deals Direct is indeed a legitimate online store that employs security features to protect its buyers. Having been established since 2004, you are assured that you are purchasing from a company that does real online selling.
If you change your mind about a purchase or make an incorrect choice, Deals Direct provides you with a store credit within 14 days of delivery for unopened products, but this does not apply to all items, and is not applicable on delivery costs. Warranties are offered on retail items for which the manufacturer has offered a warranty. For some items, discounts are offered at more than 20%, such as furniture, and kitchen appliances.
Deals Direct handles complaints and queries through different means. You can contact them through email, phone and live chat.
If there is something that Deals Direct has to improve, that would be its customer service system. There are several complaints that you can read online that deals with the poor support of Deals Direct. Some complains of the complicated process of asking for support or returning defective products. Some add that it takes several calls and email for several days before an issue gets resolved.
With Deals Direct’s huge collection of items and discount offers, you will find its retail goods quite hard to resist. However its poor customer service might discourage you from doing so.