Big W is one of Australia’s largest chain of department stores, and Bigw.com.au is its online store. The slogan of Big W is to offer to its customers “Australia’s Lowest Prices Everyday”. Big W has a huge selection of brand items, most of which are popular and trusted by Aussies. The company carries a large variety of retail items, namely electronics, jewelry, sports and leisure product, beauty and health products, entertainment items, home and garden furniture and equipment, baby products, and toys for young children.
Lowest Price is the selling point of Big W. But sometimes, it's more than getting the cheapest price. Customer Service and after-sales support are equally vital. Many previous buyers find the store lacking in this aspects.
Big W gives away promotional vouchers to its registered customers, which translate to discounted prices on purchases of certain items. However, these promotional vouchers are only applicable to purchase from the bigw.com.au online store, and not from the Big W physical in-stores. During delivery, you can combine the items you want, by purchasing and shipping them in a single order. This will save you more money rather than purchasing those items and ordering them separately.
Big W offers free delivery on over 17,000 small and standard sized products. Big W currently runs a shipping promo. If your order is worth over $200 your shipping method will be upgraded to Priority Delivery for the price of Standard Delivery. For other items, delivery charges vary from $2 to $118, based on the size of the delivery, and the regional zone in which you want the package to be delivered. Special delivery charges are much greater than this – starting at $188, and going up to $388 for the differently allocated regional zones of Australia. You can also track the status of your order once it get dispatched and shipped from one of the Big W warehouses. Deliveries are made where ever the Australian Post Network can reach.
In store at BIG W: VISA, MasterCard, American Express, Diners, WISH gift cards, Cash and Cheque (upon production of suitable identification). BasicsCard is also accepted.
Online at bigw.com.au: VISA, MasterCard, American Express, Diners, PayPal and WISH gift cards. (BasicsCard is not accepted online)
Big W is an established online store in the country. It is safe to shop from this store. However, there are complaints regarding the quality of the products they sell. One customer complained that the vacuum he bought from the store stopped working after 4 months of use. Another raised an issue regarding the quality of the clothes she bought.
Big W has a well-defined returns policy which states that, “You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure”.
Another aspect about Big W that is reviewed negatively is its poor customer service. You will find a lot of bad reviews about how the store and its staffs deal with returns, damaged products, pricing issues and other customer complaints.
Big W is a retail store, and offers discounts on a large selection of products. It could be true that the store has some loyal shoppers, but the negative reviews that it receives would call any customer’s attention. To be sure, I advise that you carefully read the description of the item you want to purchase and familiarise yourself with the store’s return policies.