Big Brown Box Review

Big Brown Box is an Australian online department store, which was established in 2008. It started out as a division of Radio Rentals and the Thorn Group. Big Brown group primarily deals in technology items, and electronic gadgets.

The products that you can purchase at Big Brown Box includes LED, LCD, and Plasma TVs, projectors, entertainment items, such as Blu-Rays, CDs, and DVDs, Video Players and Recorders, TV Wall mounts, Hi-Fi tech gadgets, like smartphones, and the iPod, as well as all of the accessories related to them.

It offers great deals to its customers, along with a free delivery service (subject to certain terms and conditions).


Quick Facts




8.7 Total Score
Big Brown Box Review

Big Brown Box offers reasonable prices to its products and conducts several promos year-round. With it's free delivery, the store is definitely a top choice for your entertainment needs.

Price
8
Delivery
9
Payment Method
9
Reliability
9
Returns
9
Customer Service
8
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Price

On its website, Big Brown Box has stated that it is its aim to provide low prices to its valued customers everyday on each purchase, and also to make the shopping experience as comfortable and easy for them as possible. Big Brown Box claims that its prices are considerably cheaper than most of its other competitors’.

Big Brown Box is part the National Associated Retail Traders of Australia (NARTA), Australia’s biggest buying group, giving us access to the lowest possible prices every day.

In addition to this, sales are offered on all product categories– especially TV sets, where you can save anywhere from 20% up to 57% or more in some cases.

Delivery Policies

Big Brown Box offers free home delivery of its orders to most areas inside mainland Australia. The technical team provided by them can also set up and install most of their products for you, removing the packaging and even your old sets as you wish them to do so.

All delivery areas are set out on their website. Small items are delivered by Australia Post or via Allied Express courier service and delivery for these items is not limited by those delivery areas. Large items are delivered either by Big Brown Box, directly by the manufacturer, or by a contracted courier company.

Payment Methods

Big Brown Box accepts the following methods of payment:
• PayPal
• Visa
• MasterCard
• American Express

Reliability

Big Brown Box is a reliable online store where you can spend your dollars for expensive entertainment items such as TVs and Home Theater System. The store sells the most brands and give extended warranties for a worry-free shopping experience.

Returns

For some brands, the store implements a 14-money back guarantee for damaged products. But for most items, the store promises a 30-day return policy provided that the item is unopened and unused. Full refund or replacement shall be given to eligible returns. If the item is unboxed, a restocking fee shall apply.

Customer Service

Big Brown Box handles customer queries through phone, live chat and email. A link to the store’s contact page is provided above.

Summary

Big Brown Box has experienced several years of success, and over the time, it has expanded its customer base. The store has certainly become one of the country’s leading online retailer of electronics and entertainment items and therefore, you should definitely check it out.

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