Becextech Australia Review

Becextech Australia is an Australian operated online electronic store. The user friendly website allows you to browse some of the best electronics brands at discounted prices. The website states that the store is committed to bringing its customers the highest quality products at the best prices and the store is very proud of its customer service.


Quick Facts




7.4 Total Score
Becextech Australia Review

Becextech Australia offers competitively priced electronics and a generous returns policy, but their delivery is expensive.

7.7Editor's score
Price
7
Delivery
7
Payment Method
8
Reliability
8
Returns
9
Customer Service
7
7User's score
Price
7.6
Delivery
8.2
Payment Method
8.2
Reliability
6
Returns
6
Customer Service
6.2
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Price – 7/10

Becextech Australia is competitively priced but it is not the cheapest site of its kind I have found. It was on average $20 more expensive for Sony phones than PC World. The store does have a great clearance section where you can shop some popular bring name brands at discounted prices.

Delivery Policies – 7/10

Becextech Australia uses couriers and Australia Post for its deliveries. Orders are generally dispatched between 1-3 business days, but the store does advise this can take longer if it needs to verify your credit card payment. Priority delivery takes 2-4 working days and standard delivery takes 3-7. There is no price plan for Becextech Australia’s delivery service displayed on its website, but when I went through the checkout procedure I found that delivery of a canon camera to Sydney costs $109, which is very expensive.

Payment Methods – 8/10

Becextech Australia accepts Visa, MasterCard, American Express, PayPal and direct deposits. There is a 3% surcharge for using American Express.

Reliability – 8/10

The Becextech Australia website uses all the necessary technology to secure its site and your details. The online reviews for the store are generally positive and issues appear to be resolved fairly quickly when they arise. The 7 day return and replace option for faulty goods and the 14 day change of mind policy give you added protection when shopping with Becextech Australia.

Returns – 9/10

Becextech Australia offers a 14 day change of mind returns policy, so you can return your purchase for any reason during this time, but you will be charged a restocking fee. If your item is faulty within 7 days of you receiving it, Becextech Australia will send you a new one free of charge. You must have all packaging and accessories or the item will be repaired instead of replaced. To arrange a return, you need to contact the Customer Service Team and the store aims to ensure that all refunds and replacements will be finalized in 5 – 7 business days from receipt of returned goods.

Customer Service – 7/10

Becextech Australia gives its customers several options to get in contact with them. You can open a ticket through the Support System here, email them at info@becextech.com.au or write to them at:
Becextech Australia
PO BOX 6297
Point Cook
Vic
3030.

The company provides a fax number, 1300 558 873, but it does not provide a direct contact number. This can be frustrating for customers who need urgent assistance.

Summary

Becextech Australia is not the cheapest electronics website out there, but it is competitively priced. Delivery can be expensive, but reviews are good for its delivery times. The store’s returns policies provide customers with both a change of mind option and replacement for faulty items. Overall, the company has good customer feedback and it is a popular website for your electronic needs.

9 Comments
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  1. sabz July 22, 2015 at 5:30 pm
    2
    Price
    70
    Delivery
    70
    Payment Method
    70
    Reliability
    10
    Returns
    10
    Customer Service
    10

    i see alot of good reports online for this store
    so y did my experience go so wrong
    3 weeks ago i ordered a iphone 5c
    it arrived in great time and i was so so excited to finally be opening it
    the phone had a huge crack down the front
    so i put it back in its box and spent all weekend trying to contact the sender
    to finally get a reply monday to say they check all phones before they leave and the crack must be my problem
    i took the phone to my local apple store to see how much to fix
    the phone is unusable
    once i switch it on it gos crazy without me touching the screen
    volume gos up and down
    this is new phone from this company witch is unuable
    so so disapointing

    i really do hope and wish no one else will get caught by this company
    i did not think that people could get away with this
    becareful people

    • sabz August 12, 2015 at 5:21 pm

      There was a drama with the purchase where the screen was cracked. Part of the rejection is also because i reported the problem 3 days after it was delivered
      However, the management team is reviewing the case and finally agreed to replace the cracked screen as well as fixing the phone fault with some supporting documents”

    • sabz July 24, 2015 at 2:46 pm

      this company have now contacted me and are willing to try and fix my problem
      hopefully i will have a new phone in a week or so
      after i got true to a supervisor my problem got dealth with pretty fast and by the correct people

  2. sabz July 22, 2015 at 5:32 pm

    scam alert
    beware of this company

    • sabz July 24, 2015 at 2:49 pm

      this company have contacted me and are willing to now try fix the problem
      hopefully i have a new phone soon

  3. aussie30 July 24, 2015 at 12:59 pm
    4.8
    Price
    90
    Delivery
    100
    Payment Method
    90
    Reliability
    100
    Returns
    100
    Customer Service
    100

    My son was after a iPhone 6 and didn’t know where to start looking after a negative experience on Gumtree that cost him dearly. When he decided to google iPhone, Becextech came up and was amazed at the range of products and very reasonable on their prices. I actually had a look at their website as well and was quite impressed myself so we decided to purchase from Becextech because of price and customer sevice and the website was really easy to navigate and use. The whole process was very easy and enjoyable with Becextech. What really amazed me was the delivery. 4 to 5 working days for delivery tops.

    Will definitely buy from this company again.

    + PROS: price, courteous customer service, generous return service
  4. LaraHasteM3 July 26, 2015 at 2:05 am
    4.55
    Price
    90
    Delivery
    80
    Payment Method
    100
    Reliability
    90
    Returns
    90
    Customer Service
    100

    I recently used them for 2 purchases. One arrived within 3 days – very pleasing. The other was out of stock at the time of my order -knowing that from the website at time of order would have been good. However, I was advised promptly by email of this stock out, when it was due in stock and was asked if the timing was still OK. It arrived 2 days after it came in to stock. I am very happy with the speed of dispatch and delivery, the communication received and the delivery cost was very reasonably priced as well.

  5. gregorygregrijk August 5, 2015 at 11:54 pm
    4.55
    Price
    100
    Delivery
    80
    Payment Method
    100
    Reliability
    90
    Returns
    90
    Customer Service
    90

    Great website; great product range; great prices; great communication; great service and delivered as promised!

    I have purchased I phone 5s Fast delivery and the price was the best that I could find on net happy with your service I recommend it you any one to shop from your company Thanks

  6. happycamper700 March 15, 2016 at 5:25 pm
    1.55
    Price
    30
    Delivery
    80
    Payment Method
    50
    Reliability
    10
    Returns
    10
    Customer Service
    10

    This company says it sells “100% Authentic” “renewed” iPhones, among other products. The standard of refurbishment is poor, with non-Apple screens, batteries and missing screws and cover plates. These phones are not 100% nor Authentic. On returning the phone, make them pay the postage cost, and do not let them screw you out of a portion of the full amount due to ‘wear and tear’ over the usage time. It was not as advertised to start with. You have the right to a full refund.

    + PROS: Good communication
    - CONS: Sold me a sub-standard refurbished iPhone 5C. Only purchase NEW.

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