Becextech Australia is an Australian operated online electronic store. The user friendly website allows you to browse some of the best electronics brands at discounted prices. The website states that the store is committed to bringing its customers the highest quality products at the best prices and the store is very proud of its customer service.
- Website: http://becextech.com.au/catalog/index.php
- Category: Electronics such as phones, tablets and more.
- Legitimate Store?: Yes
- Contact Page: https://becextech.com.au/catalog/contact-us-pg-23.html?CDpath=0
- Phone: none
Becextech Australia offers competitively priced electronics and a generous returns policy, but their delivery is expensive.
Price – 7/10
Becextech Australia is competitively priced but it is not the cheapest site of its kind I have found. It was on average $20 more expensive for Sony phones than PC World. The store does have a great clearance section where you can shop some popular bring name brands at discounted prices.
Delivery Policies – 7/10
Becextech Australia uses couriers and Australia Post for its deliveries. Orders are generally dispatched between 1-3 business days, but the store does advise this can take longer if it needs to verify your credit card payment. Priority delivery takes 2-4 working days and standard delivery takes 3-7. There is no price plan for Becextech Australia’s delivery service displayed on its website, but when I went through the checkout procedure I found that delivery of a canon camera to Sydney costs $109, which is very expensive.
Payment Methods – 8/10
Becextech Australia accepts Visa, MasterCard, American Express, PayPal and direct deposits. There is a 3% surcharge for using American Express.
Reliability – 8/10
The Becextech Australia website uses all the necessary technology to secure its site and your details. The online reviews for the store are generally positive and issues appear to be resolved fairly quickly when they arise. The 7 day return and replace option for faulty goods and the 14 day change of mind policy give you added protection when shopping with Becextech Australia.
Returns – 9/10
Becextech Australia offers a 14 day change of mind returns policy, so you can return your purchase for any reason during this time, but you will be charged a restocking fee. If your item is faulty within 7 days of you receiving it, Becextech Australia will send you a new one free of charge. You must have all packaging and accessories or the item will be repaired instead of replaced. To arrange a return, you need to contact the Customer Service Team and the store aims to ensure that all refunds and replacements will be finalized in 5 – 7 business days from receipt of returned goods.
Customer Service – 7/10
Becextech Australia gives its customers several options to get in contact with them. You can open a ticket through the Support System here, email them at firstname.lastname@example.org or write to them at:
PO BOX 6297
The company provides a fax number, 1300 558 873, but it does not provide a direct contact number. This can be frustrating for customers who need urgent assistance.
Becextech Australia is not the cheapest electronics website out there, but it is competitively priced. Delivery can be expensive, but reviews are good for its delivery times. The store’s returns policies provide customers with both a change of mind option and replacement for faulty items. Overall, the company has good customer feedback and it is a popular website for your electronic needs.